Contact Us
Last updated: May 4, 2026
We're here to help with anything related to your TrueNearby account, payments, safety concerns, or data and privacy queries. Please use the most relevant channel below so we can route your request to the right place quickly.
General Support
For general questions, account help, technical issues, or feedback about the app, please email us. Including your registered email, device model, and a short description of the issue helps us respond faster.
Email: deepjyoti120281@gmail.com
Response time: Typically within 3-7 business days.
Billing, Refunds, and Subscriptions
For questions about charges, cancellations, auto-renewal, or refund requests, please first review our refund policy and the steps to raise a request through Google Play.
Privacy and Data Requests
For data access, correction, erasure, or any other rights under applicable Indian data protection laws, please contact our Grievance Officer below. You can also review our Privacy Policy and Account Deletion process.
Grievance Officer: Product Owner and Grievance Contact, TrueNearby
Entity: Individual Developer (TrueNearby)
Email: deepjyoti120281@gmail.com
Response timelines: As required by applicable law, including intermediary grievance timelines where applicable.
Trust, Safety, and Abuse Reports
If you have encountered harassment, impersonation, scams, underage users, or any conduct that violates our Community Guidelines, please report the user from within the app and additionally email us with screenshots and the offending user's profile details. Reports involving safety are prioritized for review.
Email: deepjyoti120281@gmail.com
Business and Legal
For partnership enquiries, press, or formal legal notices, please email us with the subject line clearly indicating the nature of your request. We will route your message to the appropriate point of contact.
Email: deepjyoti120281@gmail.com